App / Mobile
This page answers every money question your pesobetph account will raise — from funding your wallet to pulling funds back out and keeping your identity verified. We support GCash, GrabPay and InstaPay as your primary local payment rails, and each one is accessible directly from the Cashier section after you log in.
Adding funds starts the moment you open the Cashier tab inside your logged-in account. We have connected GCash, GrabPay and InstaPay directly to the deposit flow, so you do not need to copy account numbers or leave the page to complete the transfer.
Sign in to your account and tap the Cashier button. Select Deposit from the menu. The available local payment methods are listed there alongside the minimum and maximum fields for this session.
Select GCash, GrabPay or InstaPay from the method list. Each option shows the relevant transfer fields for that rail. Follow the fields exactly as displayed — do not alter the reference code auto-filled by the system.
Open your GCash, GrabPay or banking app and approve the transfer using the reference and amount shown. Return to pesobetph once the wallet confirms. Your balance updates automatically on the account screen.
Your deposited amount appears in the wallet balance at the top of the lobby screen. If there is a delay beyond what the confirmation screen states, copy the wallet reference number and reach out through the support channel in your account.
When you are ready to move funds out of your pesobetph account, the withdrawal path runs through the same Cashier tab you used to deposit. We send payouts back to the e-wallet or bank account that matches the name on your verified profile — GCash, GrabPay and InstaPay are all accepted outbound rails. Before you submit a withdrawal, confirm that your account verification is complete; an unverified account will hold the request at the review stage until documents are submitted and cleared.
Log in and open Cashier, then choose Withdrawal. The screen shows your available balance and the minimum withdrawal amount for your chosen method. Verify that the amount you want to withdraw meets the minimum before proceeding.
Choose GCash, GrabPay or InstaPay as your payout destination. The account name on file must match the registered name on your e-wallet. If the names do not match, the transfer will be held for manual review.
Enter the withdrawal amount, review the details on the confirmation screen, then submit. Copy the reference number displayed immediately after submission. This number is your evidence if you need to follow up with support.
Open Transaction History inside your account to see the current status label on your withdrawal request. Status moves from Pending to Processing to Completed as it passes through each review stage. No action is needed from you once it reaches Processing.
Verification is the step that keeps your account and your funds secure. We ask for a government-issued ID and, in some cases, a photo matching that ID, so that withdrawals can only be released to the person who opened the account. Submit your documents through the Verification section inside Account Settings — the upload fields there accept common image formats. Once we review and approve your submission, your account moves to verified status and withdrawal requests process without the additional hold.
Go to Account Settings after logging in. Find the Verification section and review which documents are required. The page lists accepted ID types and the file size limit for uploads.
Upload a clear image of your government-issued ID. Both sides may be required depending on the ID type. Ensure the name and photo are fully visible and not cropped or blurred.
Verification is reviewed by our team. The status label in Account Settings updates from Submitted to Approved once the check is complete. You will see this change without needing to contact support unless your submission is flagged.
Once your account shows Verified, withdrawals proceed through the standard flow without holds. Keep your ID current — if your document expires, a new submission may be required to maintain verified status.
Your Cashier section lists every active payment method available to your account. We have connected GCash, GrabPay and InstaPay as our verified local rails — each one is available for both deposits and withdrawals where your account status and local law permit. The method list in your Cashier shows the real-time availability of each option, so check there for the current state rather than relying on a static schedule. Availability depends on eligible regions and local regulations.
Connect your GCash number for instant top-ups and outbound transfers. GCash is accepted for both deposits and withdrawals. The transfer reference is auto-filled in the Cashier form — copy it before you approve on the GCash app side.
Use your GrabPay wallet for deposits and to receive withdrawals. The registered name on your GrabPay account must match the name on your pesobetph profile. Mismatched names delay transfers to the manual review queue.
InstaPay connects your bank account directly through the local interbank network. It suits transfers on your own schedule, particularly for amounts that exceed typical e-wallet daily limits. Check your bank app for InstaPay transfer caps before submitting.
Every deposit and withdrawal we process generates a record inside your account and a corresponding entry in your e-wallet or bank statement. Keeping these two records aligned is straightforward when you know which reference numbers to look for. Open Transaction History inside your account after any transfer to see the status label and the platform-side reference.
Every transaction generates a unique reference number visible in both your pesobetph Transaction History and your e-wallet receipt. Copy this number at the time of the transfer — it is the single most useful detail when you need to follow up with support about a specific transaction.
Transactions move through Pending, Processing and Completed stages. These labels update in real time inside Transaction History. A status stuck on Pending beyond the window shown at submission time is a signal to contact support with the reference number in hand.
Transaction History stores every deposit and withdrawal with a timestamp, amount and method. You can scroll back through past sessions to reconcile balances or confirm a specific transfer was received. The log does not expire within your active account period.
Screenshot the confirmation screen from your e-wallet app immediately after each transfer. Save the platform-side reference number shown in Transaction History for the same transaction. Together, these two pieces of evidence resolve the majority of deposit or withdrawal queries without extended back-and-forth with support.
Security on the banking side of your account runs through four connected layers — domain authenticity, identity verification, wallet ownership confirmation and a reachable support path. Each layer is something you can check directly rather than taking on trust. Access your account only from pesobetph and confirm the address bar shows the correct domain before entering any credentials or payment details.
Always confirm the address bar shows pesobetph before logging in or opening the Cashier. Bookmark the correct address directly from your browser rather than following links in messages. This single habit blocks the most common account-access risks we see reported to support.
Your government-issued ID submission ties your account to a single verified person. Withdrawals above the threshold shown in your Cashier require verified status before processing. This means funds cannot leave your account to an unverified destination, protecting both your balance and your access rights.
Payouts are sent only to the GCash, GrabPay or InstaPay account registered under your verified name. We do not transfer funds to third-party wallets or accounts with a name that differs from your profile. Keeping your registered wallet current in Account Settings avoids holds on withdrawal requests.
If you notice an unrecognised transaction, a login you did not initiate or a status that has not updated, reach the support team through the Help section inside your logged-in account. Have the relevant reference number from Transaction History ready before you submit the ticket — it cuts resolution time significantly.
These are the questions we see most often from accounts in the Philippines around deposits, withdrawals and verification. Each answer reflects the actual flow inside your pesobetph account, not a generic process. If your question is not covered here, the Help section inside your account connects you to the support team directly.
Your Cashier section lists GCash, GrabPay and InstaPay as verified deposit rails. Select the method that matches your active wallet, follow the fields shown, and confirm the transfer inside your e-wallet app. Availability depends on local law and eligible regions.
Open Cashier, select Withdrawal, then choose GCash as your payout method. Enter the amount, confirm the registered GCash name matches your verified profile, and submit. The status updates in Transaction History as the request moves through review stages.
Pending status means the request is queued for review. Check that your account verification is complete — unverified accounts hold withdrawal requests at this stage. If your account is verified and the status has not moved past the window shown at submission, contact support with your transaction reference number.
A government-issued ID with a clear photo and your full name is the primary requirement. Upload both sides if applicable through the Verification section in Account Settings. The page there shows accepted document types and the upload format we need.
First, check Transaction History inside your account for the deposit entry and its current status. Then open your GCash, GrabPay or InstaPay history to confirm the transfer was sent. If both show the transfer completed but the balance has not updated, contact support with the reference number from your e-wallet receipt.
Withdrawals are sent to the verified payment method registered on your profile. If you want to change your payout wallet, update it in Account Settings first and allow time for the change to be confirmed before submitting a withdrawal request. Name matching remains required regardless of which rail you choose.